Joan Coolbaugh
		Central Station Operator
		The first half of Joan Coolbaugh’s last name gives an accurate description of how she handles alarm situations. Sometimes hearing from a monitoring center operator means....

		Stella Bacolas
		Central Station Manager
		After 22 years in the thick of the central station action, Stella Bacolas decided to step aside and take another position with the company. Within months, however, she found herself right back....